VENDRA LLC

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Last updated October 4, 2026

VENDRA ("we," "us," or "our") is operated by Vendra LLC, a Michigan limited liability company, and operates joinvendra.com (the "Platform"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Platform, you agree to the practices described here. Use of the Platform is also governed by our Terms of Service.

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1. Who This Policy Applies To

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This policy applies to all users of the Platform, including visitors, free trial users, Designer Members, and Brand Members. The Platform is not intended for individuals under 18 years old, and we do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

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2. Information We Collect

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Information You Provide

• Account registration: name, email address, and password

• Profile information: professional role, firm name, and location

• Subscription and billing: payment is processed by Wix Payments — we do not store your full credit card number

• Communications: messages you send to us via contact forms or email

• Content you create: saved favorites, project boards, project notes, and recently viewed history

Information Collected Automatically

• Usage data: pages visited, search queries entered, filters applied, brands and showrooms viewed

• Device and browser information: IP address, browser type, operating system, and referring URL

• Location signals: zip code you voluntarily enter for distance-based search

• Analytics: we use Google Analytics 4 to understand how the Platform is used

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3. How We Use Your Information

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We use the information we collect to:

• Create and manage your account

• Provide core Platform features including search, favorites, projects, and recently viewed

• Process payments for Designer and Brand subscriptions via Wix Payments

• Send transactional emails such as account confirmations and subscription receipts

• Send product updates, feature announcements, and promotional communications where permitted by applicable law — you may opt out at any time via the unsubscribe link in any such email

• Improve the Platform based on usage patterns and search behavior

• Generate aggregated statistical insights about Platform activity that do not identify individual users

• Improve search relevance, recommendations, analytics, and platform intelligence features using aggregated and anonymized usage data

• Provide brands with aggregated, anonymized visibility and engagement analytics

• Respond to your support requests

• Comply with legal obligations

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3a. Artificial Intelligence and Automated Features

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VENDRA may offer features that use artificial intelligence, machine learning, or other automated technologies, including conversational search and recommendation tools such as ASK VENDRA. These features may process information you enter, such as search queries, prompts, preferences, and related interaction data, to interpret your request and provide relevant results or recommendations.

AI-generated or AI-assisted results may be incomplete, inaccurate, or outdated and should not be treated as professional, legal, financial, or other expert advice. You should independently evaluate important information before relying on it.

We may use third-party technology providers to help operate AI-powered features. Information submitted through these features may be processed by those providers on our behalf in accordance with our agreements with them and applicable law. Please do not submit sensitive personal information through AI-powered features unless VENDRA specifically requests it for a stated purpose.

VENDRA does not use ASK VENDRA to make automated decisions that produce legal or similarly significant effects about users.

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4. Lawful Basis for Processing

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We process personal information on the following lawful bases:

• Contractual necessity: to fulfill our obligations under your subscription agreement and provide the services you have requested

• Legitimate interests: to operate, improve, and secure the Platform and to understand how it is used

• Consent: where required by applicable law, such as for non-essential cookies or marketing communications

• Legal obligation: where we are required to process data to comply with applicable laws or regulations

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5. Do Not Sell or Share

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VENDRA does not sell or share personal information for cross-context behavioral advertising. We do not sell your data to data brokers, advertisers, or third parties for their independent marketing or advertising use.

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6. How We Share Your Information

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We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: We use trusted third-party service providers to operate and support the Platform, including providers for website hosting and payments, analytics, database infrastructure, email communications, cloud storage and media delivery, and other technical services. These providers may include Wix, Google Analytics, Airtable, Mailchimp, and Cloudinary. They may process personal information only as necessary to provide services to VENDRA and subject to their applicable contractual and privacy obligations.

• Brand analytics: Brands on the Platform may see anonymized aggregate data about how often their profiles are viewed. They do not receive your name, email, or any personally identifying information.

• Legal requirements: We may disclose information if required by law, regulation, or valid legal process.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction with appropriate notice to you.

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7. International Data Transfers

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Your information may be processed and stored in countries outside your jurisdiction, including the United States. Our service providers, including Wix and Google, operate globally and may process your data in multiple countries. We take reasonable steps to ensure that any international transfers comply with applicable data protection laws.

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8. Your Account Types and Data

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Free Trial Users (30-Day Trial)

You may use the Platform for 30 days at no cost. During this period we collect the same information as paid users. At the end of the trial period your account data is retained unless you request deletion.

Designer Members

Your saved brands, showrooms, design centers, project boards, and recently viewed history are stored and associated with your account. This data is private and not shared with brands or other users.

Brand Members

Your brand profile, showroom listings, and contact information are displayed publicly on the Platform as part of the discovery experience. Aggregated analytics about your profile views and engagement are available in your brand dashboard.

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9. Cookies and Tracking

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We use cookies and similar technologies to operate the Platform. Where required by law, we obtain consent before placing non-essential cookies on your device. You can manage cookie preferences through your browser settings; note that disabling certain cookies may affect Platform functionality.

We use Google Analytics 4, which sets its own cookies to measure usage. For more information see Google's Privacy Policy at policies.google.com/privacy. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

For full details on the cookies we use, see our Cookie Policy.

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10. Marketing Communications

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We may send you product updates, feature announcements, sourcing emails, and other promotional communications about Vendra where permitted by law or where you have opted in to receive them.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@joinvendra.com.

Opting out of marketing communications does not affect transactional or service-related emails that are necessary to manage your account, subscription, payments, security, or other requested services.

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11. Data Retention

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We retain personal information for as long as reasonably necessary to provide the Platform, maintain your account, fulfill our contractual obligations, comply with legal and financial requirements, resolve disputes, enforce our agreements, and support legitimate business operations.

If you request deletion of your account or personal information, we will delete or de-identify information that we are not required or permitted to retain, subject to applicable law and our operational requirements.

Certain information may be retained for longer periods where necessary for billing, tax, fraud prevention, security, legal compliance, dispute resolution, or recordkeeping. Residual copies may also remain temporarily in backup or archival systems before being deleted or overwritten in the ordinary course.

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12. Security

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We take reasonable technical and organizational measures to protect your information. Payment processing is handled by Wix Payments, which is PCI-DSS compliant. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

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13. Third-Party Links

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The Platform contains links to brand websites and external resources. We are not responsible for the privacy practices of those third-party sites and encourage you to review their policies before providing any personal information.

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14. Your Privacy Rights

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Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:

• request access to personal information we maintain about you;

• request correction of inaccurate information;

• request deletion of certain personal information;

• opt out of marketing communications;

• exercise any additional privacy rights provided by applicable law.

Some requests may be subject to legal exceptions, identity verification, recordkeeping requirements, or other limitations permitted by law.

If you are located in a jurisdiction that provides additional privacy rights, such as certain U.S. states, the European Economic Area, or the United Kingdom, you may also have rights such as data portability, restriction or objection to certain processing, or the right to appeal or lodge a complaint with an appropriate authority.

To submit a privacy request, contact us at hello@joinvendra.com. We will respond in accordance with applicable law.

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15. Changes to This Policy

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We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date, and where appropriate by email. Continued use of the Platform after changes constitutes acceptance of the updated policy.

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16. Contact

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Vendra LLC
625 Kenmoor Ave SE Ste 350
PMB 446921
Grand Rapids, MI 49546-2395
United States

For privacy-related questions or requests, contact us at hello@joinvendra.com.