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Terms & Conditions

VENDRA LLC

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Last updated October 4, 2026

Please read these Terms of Service (“Terms”) carefully before using joinvendra.com (the “Platform”) operated by VENDRA LLC, a Michigan limited liability company (“we,” “us,” or “our”). By creating an account or using the Platform, you agree to be bound by these Terms.

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1. The Platform

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VENDRA is a discovery and intelligence platform for the interior design industry. It enables designers and sourcing professionals to discover brands, showrooms, and design centers, and enables brands to maintain a presence and access engagement analytics.

We may modify, suspend, or discontinue any part of the Platform at any time without liability to you or any third party.

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2. Eligibility

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You must be at least 18 years old to create an account or use paid services on the Platform. By creating an account, you represent that you meet this requirement and that you have the legal authority to enter into these Terms.

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3. Account Types

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Free Trial

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VENDRA may offer different types of trial access.

Certain paid membership plans include a 30-day free trial that requires a payment method at signup. If you do not cancel before the trial ends, the membership automatically converts to the paid plan you selected and renews according to that plan’s billing interval until canceled.

VENDRA may also offer complimentary or invitation-only trial access that does not require a payment method and does not automatically convert to a paid subscription. The applicable terms will be disclosed when you enroll.

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Designer Membership

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A paid subscription that provides full access to search, filters, favorites, project boards, recently viewed history, and all discovery tools available to design professionals.

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Brand Membership

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A paid subscription that provides a brand profile, showroom listings, and access to a brand dashboard showing visibility and engagement analytics.

Brand accounts require approval by VENDRA administrators before the dashboard and analytics are activated. Brand accounts are owned by the subscribing business entity, not individual employees or contractors who may manage the account on its behalf.

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4. Account Registration

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You agree that:

  • You must provide accurate and complete information when creating an account.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You may not share your account with others or create multiple accounts for the purpose of circumventing Platform restrictions.

  • You must notify us promptly of any unauthorized use of your account.

  • By creating an account, you agree to receive transactional and service-related electronic communications necessary to operate your account, subscription, payments, security, and requested services. Marketing and promotional communications are governed separately by our Privacy Policy and your applicable communication preferences.

  • We reserve the right to suspend or terminate accounts that violate these Terms.

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5. Subscriptions and Billing

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Billing

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Paid subscriptions are billed on a recurring basis, monthly or annually depending on the plan selected.

Payment is processed by Wix Payments. By subscribing, you authorize us to charge your payment method on a recurring basis according to the price and billing interval disclosed at checkout until you cancel.

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Auto-Renewal

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Subscriptions automatically renew at the end of each billing cycle unless canceled before the applicable renewal date.

You are responsible for canceling your subscription before the renewal date if you do not wish to be charged for the next billing cycle.

Where required by applicable law, we may provide renewal notices or other reminders before an upcoming renewal charge.

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Free Trial to Paid Conversion

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For a free trial associated with a paid subscription plan, your 30-day trial begins when you enroll in that subscription.

If you do not cancel before the trial ends, the payment method on file will automatically be charged the subscription price and billing interval you selected at checkout, and your membership will convert to a recurring paid subscription.

We will provide notice before the trial ends. Your subscription will continue to renew automatically until canceled.

Complimentary or invitation-only trials that do not require a payment method do not automatically convert to paid subscriptions unless expressly disclosed when you enroll.

If a required payment cannot be processed, access may be suspended or limited until the payment issue is resolved.

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Cancellation

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You may cancel your subscription at any time through your account settings.

For a paid subscription, cancellation generally takes effect at the end of the current paid billing period, and you will retain paid membership access through that date.

If you cancel during a free trial associated with a paid subscription, you will not be charged when the trial ends. Trial access may remain available through the end of the stated trial period unless otherwise disclosed.

Cancellation stops future automatic renewals.

Except where required by applicable law, we do not provide prorated refunds for unused portions of a billing period.

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Refunds

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Subscription fees are generally non-refundable except where required by applicable law.

We may also, at our discretion, issue a refund in limited circumstances, such as a billing error on our part or a technical failure that materially prevented access to paid features.

If you believe you were charged incorrectly, contact us at hello@joinvendra.com.

Additional information is available in our Refund Policy.

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Price Changes

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We may change subscription pricing from time to time.

For existing subscribers, we will provide advance notice of a material price increase before it takes effect where required by applicable law.

Any price change will apply according to the terms stated in the notice provided to you.

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6. Acceptable Use

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You agree not to:

  • Use the Platform for any unlawful purpose.

  • Scrape, crawl, or systematically extract data from the Platform without our written permission.

  • Access the Platform through bots, scripts, automated tools, or unauthorized APIs.

  • Reproduce, copy, export, redistribute, or commercially exploit substantial portions of Platform data without written permission.

  • Attempt to gain unauthorized access to any part of the Platform or its infrastructure.

  • Submit false, misleading, or inaccurate information in brand profiles or account registration.

  • Use the Platform to spam, harass, or improperly solicit other users.

  • Reverse engineer, copy, or create derivative works based on the Platform except to the extent such restrictions are prohibited by applicable law.

  • Interfere with the proper functioning, integrity, security, or availability of the Platform.

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7. Prohibited Competitive and AI Use

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You may not use the Platform or its data to build, train, populate, enhance, or operate any competing product, directory, dataset, search engine, recommendation system, or artificial intelligence model.

This prohibition applies regardless of the method used, including scraping, automated collection, screenshots, manual aggregation, data exports, or any other means of systematic extraction.

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8. Account Suspension and Termination

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We reserve the right to suspend or terminate accounts immediately and without prior notice for violations involving scraping, automated extraction, fraud, abuse, competitive misuse, security threats, or other conduct that materially threatens the integrity of the Platform or other users.

We may also suspend or limit access where payment obligations remain unresolved.

Upon termination, your right to access the Platform may cease immediately.

Provisions of these Terms that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, prohibited use, disclaimers, limitation of liability, indemnification, and governing law.

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9. Brand Profiles and Content

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Brands that subscribe to a Brand Membership may submit profile information, showroom details, images, logos, descriptions, contact information, and related content (“Brand Content”) for display on the Platform.

By submitting Brand Content, you represent that:

  • You have the right to submit and display the content.

  • The content is accurate and not misleading.

  • The content does not infringe any third-party intellectual property, privacy, publicity, or other rights.

We reserve the right to remove or modify Brand Content that violates these Terms or that we determine, in our reasonable discretion, is inappropriate, inaccurate, or unsuitable for the Platform.

By submitting Brand Content, you grant VENDRA a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, resize, display, and otherwise use that Brand Content as reasonably necessary to operate, promote, and improve the Platform and your presence on it.

You retain ownership of your Brand Content.

This license ends when the content is removed from the Platform, except to the extent copies must temporarily remain in backups, archives, legal records, or other systems maintained for legitimate operational purposes.

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10. Directory Information

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While we strive to maintain accurate information, VENDRA does not guarantee the accuracy, completeness, availability, or current status of any brand, showroom, design center, location, contact, product, service, or related directory information displayed on the Platform.

Directory information is provided for convenience and discovery purposes only.

We encourage users to verify information directly with brands, showrooms, design centers, and other relevant sources before making purchasing, sourcing, project, travel, or other decisions based on it.

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11. Beta and Experimental Features

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Certain features may be identified as beta, experimental, preview, or early access.

These features may be modified, suspended, restricted, or removed at any time and may not function as intended.

Use of beta or experimental features is at your own risk and does not entitle you to any refund, credit, or other compensation unless otherwise required by applicable law.

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12. Artificial Intelligence and Automated Features

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VENDRA may provide artificial intelligence, machine learning, conversational search, recommendation, or other automated features, including ASK VENDRA.

AI-generated or AI-assisted results are provided for discovery and informational purposes.

They may be incomplete, inaccurate, outdated, or based on limited Platform data.

You are responsible for independently evaluating information before relying on it for purchasing, sourcing, professional, legal, financial, safety, or other significant decisions.

VENDRA does not guarantee the accuracy, completeness, availability, ranking, recommendation, or suitability of AI-generated or AI-assisted results.

You may not use AI-powered features to:

  • submit unlawful or harmful content;

  • submit sensitive personal information that VENDRA has not requested;

  • interfere with the operation or security of the Platform;

  • attempt to extract system prompts, internal instructions, models, protected datasets, credentials, or other non-public technical information;

  • bypass access controls or usage restrictions;

  • use the Platform’s AI features or outputs to build or train a competing product or service in violation of these Terms.

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13. Intellectual Property

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The Platform, including its design, software, code, interfaces, content, databases, organization, branding, graphics, and the VENDRA name and logo, is owned by or licensed to us and is protected by applicable intellectual property laws.

Nothing in these Terms grants you any ownership interest or right to use our intellectual property except as expressly permitted by these Terms or by us in writing.

You retain ownership of content you create on the Platform, such as project notes and other user-generated material.

You grant us a limited, non-exclusive license to host, store, process, reproduce, and display that content as reasonably necessary to provide the Platform to you.

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14. Analytics and Data

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We collect and process usage data to operate, secure, analyze, and improve the Platform.

Brands with paid memberships may receive access to aggregated analytics about profile visibility, engagement, and Platform activity.

Such analytics are provided for informational purposes only and may contain delays, estimates, exclusions, technical limitations, or other inaccuracies.

We do not guarantee the accuracy, completeness, or availability of analytics data.

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15. No Warranty on Business Outcomes

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VENDRA does not guarantee business results, lead generation, customer acquisition, sales performance, brand exposure, sourcing outcomes, commercial relationships, or other business results from use of the Platform.

Visibility, engagement, recommendation, ranking, and analytics information are informational only and do not constitute a representation or warranty regarding commercial performance.

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16. Third-Party Services and Links

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The Platform may contain links to brand websites, showroom websites, design centers, payment providers, external resources, or other third-party services.

VENDRA does not control and is not responsible for the availability, content, security, privacy practices, pricing, products, services, or conduct of third parties.

Your interactions with third parties are governed by their own terms, policies, and agreements.

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17. Disclaimers

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TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

WE MAKE NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, OR SUITABILITY OF CONTENT OR INFORMATION ON THE PLATFORM, INCLUDING BRAND PROFILES, SHOWROOM INFORMATION, DIRECTORY DATA, ANALYTICS, SEARCH RESULTS, RECOMMENDATIONS, AND AI-GENERATED OR AI-ASSISTED OUTPUTS.

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

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18. Limitation of Liability

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TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VENDRA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID TO VENDRA DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

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19. Force Majeure

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We are not liable for delays, interruptions, or failures in performance caused by events beyond our reasonable control, including internet outages, hosting or infrastructure failures, cyberattacks, natural disasters, severe weather, pandemics, labor disputes, government actions, utility failures, or failures of third-party service providers.

Our affected obligations will be suspended for the duration of such circumstances to the extent reasonably necessary.

 

20. Indemnification

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To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless VENDRA LLC and its officers, directors, employees, contractors, representatives, and agents from claims, liabilities, damages, losses, and reasonable legal fees arising from:

  • your misuse of the Platform;

  • your violation of these Terms;

  • content you submit to the Platform;

  • your violation of applicable law; or

  • your violation of third-party rights.

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21. Privacy

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Our collection and processing of personal information is described in our Privacy Policy and Cookie Policy.

By using the Platform, you acknowledge that personal information may be processed in accordance with those policies.

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22. Governing Law and Venue

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These Terms are governed by the laws of the State of Michigan, United States, without regard to conflict-of-law principles.

Subject to any rights that cannot lawfully be waived, disputes arising from these Terms or your use of the Platform shall be resolved in the state or federal courts located in Michigan, and you consent to the personal jurisdiction of those courts.

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23. Changes to These Terms

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We may update these Terms from time to time to reflect changes in the Platform, our business practices, legal requirements, or other circumstances.

We will notify you of material changes by posting the updated Terms on the Platform and revising the “Last updated” date above, and where appropriate we may also provide notice by email or other reasonable means.

Continued use of the Platform after updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

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24. Severability

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If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

Any invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

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25. Entire Agreement

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These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, applicable subscription terms, and any other policies or agreements expressly incorporated by reference, constitute the agreement between you and VENDRA regarding use of the Platform.

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26. Contact

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VENDRA LLC
625 Kenmoor Ave SE Ste 350
PMB 446921
Grand Rapids, MI 49546-2395
United States

Questions about these Terms may be sent to:

hello@joinvendra.com

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