Vendra Refund Policy
VENDRA LLC
Last updated October 4, 2026
VENDRA LLC, a Michigan limited liability company (“we,” “us,” or “our”), operates joinvendra.com (the “Platform”). This Refund Policy applies to paid subscription plans purchased through the Platform.
1. Free Trials
Certain paid VENDRA membership plans may include a 30-day free trial that requires a payment method at signup.
Your trial begins on the date you enroll in the applicable subscription plan. When you enroll, you select the subscription price and billing interval that will apply after the trial.
If you do not cancel before the end of the trial period, your payment method on file will automatically be charged the subscription price and billing interval you selected at checkout, and your membership will convert to a recurring paid subscription.
You may cancel at any time during the trial period through your account settings. To avoid being charged, cancellation must be completed before the trial period ends.
VENDRA may also offer complimentary or invitation-only trial access that does not require a payment method and does not automatically convert to a paid subscription. Because no payment is collected for such access, there is no subscription charge to refund.
2. Subscription Billing and Renewal
Paid subscriptions automatically renew at the billing interval selected at checkout, monthly or annually, until canceled.
Your payment method will be charged the applicable subscription fee at the beginning of each renewal period. Subscription pricing and the applicable billing interval are disclosed before you begin your subscription.
You may cancel your subscription at any time through your account settings.
For a paid subscription, cancellation generally takes effect at the end of the current paid billing period, and you will retain paid membership access through that date.
Cancellation prevents future automatic renewal charges.
3. Refunds
Except where required by applicable law, subscription fees are generally non-refundable, including for:
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partial or unused portions of a billing period;
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unused membership access;
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failure to use Platform features during an active subscription;
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failure to cancel before a renewal charge is processed.
We encourage you to cancel before your next renewal date if you do not wish to be charged for another billing period.
We may, at our discretion, issue a refund or account credit in limited circumstances, including:
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a duplicate or incorrect charge caused by VENDRA;
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a charge processed after a valid cancellation that should have prevented the charge;
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a material technical failure attributable to VENDRA that prevented access to paid Platform features for a significant portion of a billing period; or
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another circumstance in which we determine that a refund is appropriate.
If you believe you were charged incorrectly, contact us at hello@joinvendra.com and include the email address associated with your account and a description of the issue.
We will review refund requests on a case-by-case basis and respond within a reasonable period.
Nothing in this Refund Policy limits any refund, cancellation, chargeback, or other consumer right that cannot lawfully be waived.
4. Annual Subscriptions
Annual subscriptions are billed for the full annual billing period at the price disclosed at checkout.
Except where required by applicable law or otherwise approved by VENDRA, cancellation of an annual subscription does not result in a prorated refund for the unused portion of the annual billing period.
If you cancel an annual subscription, your paid membership access generally remains available through the end of the paid annual billing period, and the subscription will not renew for another year.
5. Failed or Declined Payments
If a subscription payment fails or is declined, VENDRA or its payment provider may attempt to collect the payment again.
Membership access may be suspended, limited, or terminated if a required payment remains unresolved.
A failed payment does not by itself cancel your subscription unless VENDRA or the applicable payment system confirms that the subscription has been canceled.
6. Statutory Rights
Consumers in certain jurisdictions may have mandatory cancellation, withdrawal, refund, or other rights that apply regardless of this Refund Policy.
Nothing in this policy is intended to waive or restrict rights that cannot lawfully be waived.
Where applicable law provides greater rights than those described in this Refund Policy, applicable law will control.
7. Method of Refund
Approved refunds will generally be issued to the original payment method used for the transaction.
After VENDRA processes an approved refund, the time required for the refund to appear in your account depends on your bank, card issuer, payment processor, and other financial institutions involved.
VENDRA does not control processing times after a refund has been released to the applicable payment provider.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our subscription offerings, billing practices, Platform, or applicable requirements.
When changes are made, we will post the revised policy on this page and update the “Last updated” date above.
Changes will apply prospectively to the extent required by applicable law.
9. Contact
Vendra LLC
625 Kenmoor Ave SE Ste 350
PMB 446921
Grand Rapids, MI 49546-2395
United States
For billing or refund questions, contact: